Privacy Policy

Applicability of this Privacy Policy

This Privacy Policy applies to Mente.chat’s AI chat assistant services, provided through our online platform, including the associated mobile and desktop applications (collectively, the ‘Services’), and our Websites. This policy also covers other interactions (e.g., customer service inquiries, user conferences, etc.) that you may have with Mente.chat. If you do not agree with the terms of this Privacy Policy, you should not access or use the Services, Websites, or engage in any other aspect of Mente.chat’s business.

This Privacy Policy does not extend to any third-party applications or software that integrate with the Services through our platform (‘Third-Party Services’), nor does it apply to any other third-party products, services, or businesses, which are governed by their own terms of service and privacy policies.

Information we receive and collect

Mente.chat collects and receives information through the operation of our Services and Websites, as well as through other interactions you may have with us. This information includes both user data and a variety of other information collected in several ways:

• Users routinely submit data to Mente.chat when utilizing our Services. This may include messages, files, or other content submitted through Service accounts.
• Interaction with the Services generates metadata providing context about how Users use the Services, including logs of chats, links viewed or interacted with, the types of files shared, and the use of Third-Party Services.
• Our servers automatically collect information when you access or use our Websites or Services, recorded in log files. This may include your IP address, the address of the web page visited before ours, browser type and settings, date and time of use, browser configuration, and language preferences.
• We collect information about devices accessing the Services, which may include device type, operating system, device settings, application IDs, unique device identifiers, and crash data.
• Mente.chat uses cookies and similar technologies to help collect Other Information. For more details about how we use these technologies, see our Cookie Policy.
• Mente.chat may receive personal data from such Third-Party Services, which typically integrate with our Services. We may also offer applications that connect the Services with a Third-Party Service, sharing information like usernames and email addresses to facilitate integration.
• We receive other information when submitted to our Websites or through other means, such as feedback, responses to surveys, or if you communicate with us.

How we process your information

At Mente.chat, we are committed to the highest standards of privacy and data protection. Here is how we process your information and the legal bases for our actions:

• We may process information to comply with legal obligations, such as responding to legal requests from regulators or law enforcement. For example, if required by a valid legal order, we may access, preserve, or disclose information such as your IP address or contact info.
• We rely on our legitimate interests or those of a third party, provided these are not overridden by your interests or fundamental rights and freedoms.
• Given our global operations, it’s necessary to transfer, store, and process your information outside the European Economic Area, including but not limited to countries like United States, to maintain and protect our Services, Websites, and business.
• For billing, account management, invoicing and other administrative matters, we use account data to administer accounts and keep track of billing and payments.
• We sometimes send emails about new product features, promotional communications or other news about Mente.chat. These are marketing messages, so you can control whether you receive them.
• To communicate with you by responding to your requests, comments and questions when you contact us.

Chats privacy

The privacy of user chats is paramount. While we collect chat data to process through our models, it is important to clarify that we do not access, review, or share these chats with any third parties for any purpose other than processing via our models. User chats are treated with the utmost confidentiality and are used solely to provide and improve the service.

We firmly commit to not sharing, selling, or giving access to user chat data to other companies or entities. Our primary goal is to ensure the privacy and security of the User Data.

Data retention

Mente.chat retains User Data in accordance with Users’ instructions, including any applicable terms in the Customer Agreement and through Users’ use of Services functionality, as well as in compliance with applicable law. Users have the option to customize their retention settings in their control panel. The deletion of User Data by Users, along with other uses of the Services, may lead to the deletion and/or de-identification of certain associated Other Information.

Mente.chat may retain Other Information related to you for as long as necessary for the purposes outlined in this Privacy Policy. This includes providing the Services and any optional features you utilize, as well as offering customer support. Even after you deactivate your account, we may keep your Other Information for the time required to pursue legitimate business interests, conduct audits, comply with legal obligations, prove compliance, resolve disputes, and enforce our agreements.

Security

Mente.chat takes the security of data extremely seriously and is committed to protecting the information you provide from loss, misuse, unauthorized access, or disclosure. Our security measures are designed to address the sensitivity of the information we collect, process, and store, reflecting the current state of technology. While Mente.chat strives to achieve internationally recognized security standards, the inherent nature of communication and information processing technology means we cannot guarantee absolute security against intrusion by others during data transmission over the Internet or while stored on our systems or under our care.

We continuously work to enhance our security practices and encourage you to learn more about our current practices and policies regarding the security and confidentiality of the Services by visiting our Security Practices page.

Please be aware that when you click on links that take you to third-party websites, you will be subject to their respective privacy policies and security practices, over which Mente.chat has no control or endorsement. We advise you to review the privacy and security policies of any third-party sites before providing them with personal information.

Data protection authority

Under applicable law, you have specific rights concerning your personal data. These rights allow you to restrict Mente.chat’s use of Other Information that constitutes your Personal Data and lodge a complaint with your local data protection authority (DPA) if you believe your privacy rights have been infringed.

Should you feel that Mente.chat has not adequately addressed your complaint or concern, and you are located within the European Economic Area (EEA) or the United Kingdom, you are entitled to lodge a complaint with the relevant supervisory authority. For individuals working or residing in a country within the European Union or the EEA, you can find the contact details for your respective data protection authority on the European Data Protection Board’s website or through your national DPA’s website.

Contact information

The website Mente.chat, including all associated services and content, is owned and operated by Senda, a brand entity owned by Angel Luis Almaraz Sánchez, residing in Salamanca, Spain. You can contact us via email at [email protected] or via Support page form.