Terms and Conditions

Introduction

Mente.chat provides chat assistant solutions powered by advanced Language Learning Models (LLMs), available through the OpenAI marketplace and directly via our website.

By accessing and using our services, whether through the OpenAI marketplace or our website, you (“User”, “You”, or “Your”) agree to be bound by these Terms and Conditions (“Terms”). These Terms govern your use of our services and outline your rights and responsibilities, as well as ours. It is important that you read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our services.

These Terms apply to all visitors, users, and others who access or use the Service. Your access to and use of the Service is also conditioned on your acceptance of and compliance with the Privacy Policy. Our Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your personal information when you use the Application or the Website and tells you about your privacy rights and how the law protects you.

Please, note that we may update these Terms from time to time to reflect changes to our services, legal or regulatory requirements, or for other reasons. We will notify you of any significant changes, but we also encourage you to review these Terms periodically to ensure you are aware of the most current terms and conditions governing your use of our services.

Unlawful or prohibited uses

The Services provided by Mente.chat are intended solely for lawful purposes and use. You are obliged to use our services responsibly. You may not engage in the following activities, whether for yourself or on behalf of a third party:

• Utilize any engine, software, tool, agent, or mechanism to navigate or search the service in a manner that manipulates its intended use.
• Extract data, scrape, mine, or gather any data or content from the service, or systematically create a database by downloading or storing service content.
• Use a buying agent or third-party service to conduct transactions on the service without transparency and adherence to these terms.
• Conduct fraudulent activities on the service.
• Attempt to violate the security of the service in any way, including accessing data not intended for you, attempting to probe or breach our systems and security measures, or interfering with service to any user or network.
• Reproduce, duplicate, copy, sell, resell, or exploit any part of the service for commercial purposes without express permission.
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any part of the service.
• Remove any copyright, trademark, or other proprietary notices from content obtained through the service.
• Defame, abuse, harass, stalk, threaten, or violate the legal rights and privacy of others through the use of the service.
• Harvest or collect personally identifiable information about other users of the service without consent.

Registration and account Integrity

To access certain services or features of Mente.chat, you may be required to register and create an account. During the registration process, we reserve the right to refuse the user name you request. Your user name and password are for your personal use only. You are not permitted to share these credentials with any individual or third party. As an account holder, you bear the responsibility for maintaining the confidentiality of your account information and password, and you must take all necessary steps to ensure that access to your computer and account is secured. You agree to accept responsibility for all activities conducted under your account or password.

Creating multiple accounts for the purpose of exploiting free services or for any other purpose is expressly forbidden. Mente.chat monitors account creation and usage patterns to prevent abuse of our services. Engaging in such activities may lead to the immediate termination of all associated accounts.

Mente.chat holds the right, at its sole discretion, to terminate your account, refuse service, or cancel orders for any reason, including but not limited to breach of these Terms & Conditions. Such actions are part of our commitment to maintaining a secure and lawful service environment.

Payments

Our services are billed based on the amount of time our AI chat assistants are actively engaged in tasks for you, with charges accruing per minute of interaction. However, it’s important to understand that these minutes are not measured in traditional time alone; they are conversions of Large Language Model (LLM) tokens. Given the nature of LLM token consumption, the conversion to minutes might not always be exact. This model ensures that you’re billed in accordance with the computational resources consumed during your use of our services. We strive to provide as much clarity and predictability as possible regarding your service usage and the corresponding charges. If there are any discrepancies or concerns about your bill, we encourage you to contact our support team promptly for clarification or adjustment.

All payments for our services are processed through Stripe, a leading online payment processing platform. Stripe supports a variety of payment methods, including credit and debit cards among others, providing a secure and efficient way to handle transactions.

We reserve the right to modify our pricing model, fees, or payment terms at any time. Any such changes will be communicated to you in advance through your registered email address or directly within our service platform. The changes will become effective from the next billing cycle following the announcement of the changes. We encourage you to review all communications regarding fee adjustments or changes in payment terms carefully.

Limitations of Liability

Mente.chat and its affiliates, along their employees, agents, licensors, and suppliers, shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from:

• The use or the inability to use the service.
• Unauthorized access to or alteration of your transmissions or data.
• Conduct or content of any third party on the service.
• Any other matter relating to the service.

While Mente.chat strives to ensure the reliability and accessibility of our service, interruptions and downtime may occur for maintenance, updates, technical issues, or circumstances beyond our control. Mente.chat shall not be liable for any loss, damage, or inconvenience resulting from such interruptions or lack of availability of the service.

The AI chat assistants provided are based on sophisticated algorithms and data processing techniques. However, the accuracy of information provided by the AI, including responses, suggestions, or advice, cannot be guaranteed. Mente.chat and its affiliates shall not be liable for any decisions, actions, or inactions taken by you or any third party based on the information provided by our AI chat assistants.

Dispute Resolution

If you have any concerns or disputes regarding our service, we strongly encourage you to first contact our customer service team at the Support page. Our dedicated team will work with you to understand your issue and seek a resolution. You can reach out to us through our website’s contact form. We are committed to addressing your concerns as quickly and effectively as possible.

If your dispute cannot be resolved to your satisfaction by our customer service team, you may escalate the issue for further review. Please provide a detailed description of your dispute, including any relevant communication with our customer service team and the reason why their response was not satisfactory. Our management team will review your escalated dispute and provide a response within a reasonable timeframe.

These Terms & Conditions and any disputes arising out of or related to the use of Mente.chat shall be governed by and construed in accordance with the laws of Spain, without giving effect to any choice or conflict of law provision or rule. By using our service, you agree that the laws of Spain will govern these Terms & Conditions and any dispute of any sort that might arise between you and Mente.chat.

Before resorting to litigation, we encourage the use of alternative dispute resolution methods, such as mediation or arbitration, to find a mutually acceptable solution. These methods can be more expedient and cost-effective for both parties.

Legal responsibility

The website Mente.chat, including all associated services and content, is owned and operated by Senda, a brand entity owned by Angel Luis Almaraz Sánchez, residing in Salamanca, Spain. As the legal owner, he assumes responsibility for the operation, maintenance, and all legal aspects related to the website and its services.